Web Hosting

Support - Network - Availability

Technical advices - Telephone
Technical advices - Email
Technical advices - Ticket
Technical advices - Community
Technical support - Telephone
Technical support - Email
Technical support - Ticket
Technical support - Community
Incidents - Intervention 12 hours
Incidents - Repair 12 hours
Network - Availability 99.9 %

Technical Support Level

Basic Level (Free) Included to all services

Monday to Friday, 9am to 8pm
Saturday, 10am to 2pm
Sunday, Closed
Intervention start up to 12 hours

Datacentre

Monitoring 24/7
Technicians present in the datacentre 24/7

Extraordinarily good customer support is probably why you choose to host with SiXwishlist in the first place. And, we can’t thank you enough for making that choice. We take great pride in the passion, professionalism, and personality our team shares with you when you need support.

As we add new features and services for you, and as you add new third-party applications and software, it’s important that we let you know what’s included in our hosting product support and what’s not.

The customer is fully responsible for the installation and correct operation of any and all scripts and applications. We do not troubleshoot or provide any support relating to malfunctioning scripts or applications. We strictly adhere to this policy.

We do not provide training or education on the operation of any aspect of Internet technology. It is expected that you will have a basic understanding of Internet concepts such as DNS, email, web, web browsers, FTP, and general computer literacy.

Configuration of 3rd party email clients and 3rd party FTP clients is not supported.

Web Hosting

Here's a breakdown of what's supported and what's not

Supported

Accessibility of PLESK and its default tools and features
Function of PLESK features
Network performance and uptime
Foundational software presences updates (When required)
KnowledgeBase updates (When required)
PLESK assistance and guidance
WebMail assistance and guidance

Not supported

Any client, script, application installed by Customer
Applications in the PLESK Application Vault
Third party SSL certificates
Internet training
SEO settings
Custom DNS zone files
Any third party services
Any root level server customizations
Email client configuration
FTP client configuration
Third party domain registrations
Private name servers
You should keep in mind that we are just a simple platform!

DNS zone - We will provide you with a functional basic DNS zone file configured with the "A", "MX" and "NS" records necessary for proper function on SiXwishlist name servers.

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