|Technical advices - Telephone|
|Technical advices - Email|
|Technical advices - Ticket|
|Technical advices - Community|
|Technical support - Telephone|
|Technical support - Email|
|Technical support - Ticket|
|Technical support - Community|
|Incidents - Intervention||12 hours|
|Incidents - Repair||12 hours|
|Network - Availability||99.9 %|
Basic Level (Free) Included to all services
|Monday to Friday, 9am to 8pm|
|Saturday, 10am to 2pm|
|Intervention start up to 12 hours|
|Technicians present in the datacentre||24/7|
Extraordinarily good customer support is probably why you choose to host with SiXwishlist in the first place. And, we can’t thank you enough for making that choice. We take great pride in the passion, professionalism, and personality our team shares with you when you need support.
As we add new features and services for you, and as you add new third-party applications and software, it’s important that we let you know what’s included in our hosting product support and what’s not.
The customer is fully responsible for the installation and correct operation of any and all scripts and applications. We do not troubleshoot or provide any support relating to malfunctioning scripts or applications. We strictly adhere to this policy.
We do not provide training or education on the operation of any aspect of Internet technology. It is expected that you will have a basic understanding of Internet concepts such as DNS, email, web, web browsers, FTP, and general computer literacy.
Configuration of 3rd party email clients and 3rd party FTP clients is not supported.
|Accessibility of PLESK and its default tools and features|
|Function of PLESK features|
|Network performance and uptime|
|Foundational software presences updates (When required)|
|KnowledgeBase updates (When required)|
|PLESK assistance and guidance|
|WebMail assistance and guidance|
|Any client, script, application installed by Customer|
|Applications in the PLESK Application Vault|
|Third party SSL certificates|
|Custom DNS zone files|
|Any third party services|
|Any root level server customizations|
|Email client configuration|
|FTP client configuration|
|Third party domain registrations|
|Private name servers|
DNS zone - We will provide you with a functional basic DNS zone file configured with the "A", "MX" and "NS" records necessary for proper function on SiXwishlist name servers.